The check in to your apartment is at 3 pm. On departure day, your check-out is at 12 noon. We will not have the possibility for late check-out.
When we proceed to clean your room, the guests must leave the room or go out onto the terrace / balcony during the cleaning. Otherwise, the room cannot be cleaned
We will make the bed only on the day when sheet are changed (once a week)
The restaurant service remains closed
The correct use of masks will be mandatory: it must cover the nose and mouth completely at all times.
Likewise, it must be properly adjusted to the nose and chin, so as to prevent the expulsion of respiratory secretions to the environment.
Masks will be mandatory in all hotel and restaurant establishments and services, including bars and cafes. The obligation only excludes the time taken to eat food or drink.
On the beaches and at swimming pools, you are not obliged to wear a mask while bathing and while you occupy a particular or specified space, without moving (so not needed while sunbathing), and provided that interpersonal safety distances are respected and can be guaranteed between all beach or pool users. In any case, the use of a mask will be mandatory at the entrances, in corridors and on walkways throughout those spaces and facilities.
SMOKING IS NOT PERMITTED when the safety distance of one and a half meters cannot be guaranteed.
Please remember to maintain the recommended hygienic measures such as frequent hand washing.
The elevator can be used only individually or with people staying in the same apartment, always using a mask.
If you feel fever, you can request to take your temperature taken by the lifeguard or at the reception.
Considering the limited capacity, to avoid discrimination and to apply current regulations; you must reserve a time to enjoy the pool and sunbeds on the previous day. The pool terrace area will have entry and exit access.
Remember to keep the interpersonal distance of one and a half meters, inside and outside the pool When using the shower, it is prohibited to do it barefoot.
For access control at the reserved time, you will be asked for your personal information when accessing the area. We will inform you of the available hours for pool at the reception.
If you have symptoms of covid-19 such as fever, cough, shortness of breath, etc. You should not go to the
public areas. Please maximize caution and notify the reception.
Thank you very much in advance for your collaboration
Av. de Tenerife, 9, 35100 Maspalomas, Las Palmas+ 34 928 77 71 firstname.lastname@example.org